What Teams do you currently carry?
Currently we carry official pcensed Headwear from the following teams:
Atletico de Madrid
Sporting Clube Portugal
Brazil national team
France national team
Netherlands national team
Do you carry any other teams not listed?
At the present time we only carry the teams listed on the website. We are continuously working closely with new clubs and partnerships to bring you more variety and expand our exclusive collection and we will inform you of new additions of clubs and products on our website and social networks as they become available and official.
Will you carry more teams in the future?
Yes, we are constantly expanding our collection by adding new teams and partnerships and we will keep our website and social media channels updated once we officialize new additions.
Which countries do you ship to?
As of February 2018 we are only shipping within the continental United States and we will be supporting more countries soon, including Canada, European Union, South America and more.
Do you have a physical store?
We currently do not have our own official physical store but we have official retailers that carry physical product such as select Lids retailers, Macys, Fanatics. Contact us at firstname.lastname@example.org for a full list of official retailers.
Where is my order?
Note that all confirmed orders are processed and shipped within 48 hours not including weekends or holidays. After this period you will receive a tracking number and shipment confirmation. To check the status of your order follow the online link to follow the location and estimated delivery of your order. Transit time for all orders vary by location and you will receive your order in average between 5-10 Business days (not including holidays)
I want to exchange or return an item
For exchanges and returns that fall inside our 30 day return policy, please contact email@example.com with your name, order number, reason for return and by following our policies posted here: https://ficollection.com/pages/shipping-and-returns
I received an incorrect or damaged item
Please contact firstname.lastname@example.org within 30 days with your order number and a photograph of the item you received and we will process your request within 24 hours.
Are your products authentic/official?
Yes, all our products are premium official licensed and are manufactured within the rules and standards of each individual club. All content, including properties (including images, clips, logos and text) are exclusive property of Fan Ink or it’s license holders. Any duplication or use is strictly forbidden without prior consent, all rights reserved. All intellectual properties displayed are the property of its respective owner. Fan Ink or it’s license holders reserves all rights not expressly granted.